Frequently Asked Questions
Frequently Asked Questions
Signing up for CAMILLA news allows you to hear about new arrivals, special promotions, styling news and more. Just head to the bottom right of our website to the 'Join The Tribe', enter your email and click join!
If the product is no longer listed on our website it has sold out. Please contact our Customer Care Team who will attempt to locate your CAMILLA from one of our boutiques.
We offer Express and Standard shipping for Australian customers and standard shipping for our New Zealand customers. Orders over a certain amount can receive free shipping! Click here for more shipping information.
If you’ve order something that you wish to change or cancel, you will need to wait for the delivery of your order, check our returns policy and follow our easy return steps here.
Once your order has been shipped you will receive an email with tracking details. You can also check the status of your order by logging into your account. Click here to login to your account.
Returning is easy. Check our returns policy and the steps to return your item here. Please note our returns policy for Retail Boutiques and eBoutique vary.
We have many CAMILLA stores around Australia filled with CAMILLA Angels ready to introduce you to the tribe and discover your style in the world of CAMILLA. Find your CAMILLA boutique here.
We currently don’t have any CAMILLA boutiques internationally however we have stockists in many countries around the world. Find your CAMILLA stockist here.
eBoutique credits can be found on your CAMILLA account and can be applied to your order in the checkout. Log in to your account here.
CAMILLA boutiques offer personal styling sessions with our CAMILLA Angels who are ready to introduce you to the tribe and discover your style in the world of CAMILLA. Styling sessions offer help with styling an outfit, bridal services, special occasions or just assistance with new ways of styling your CAMILLA.
CAMILLA boutiques offer layby’s. All laybys are valid for 4 weeks and require a 20% deposit. The eBoutique doesn’t offer this service.
CAMILLA offers a wide range of product each with individual care instructions.
Click here for more information on caring for your CAMILLA piece.
CAMILLA currently only offers gift vouchers in-store at a CAMILLA boutique. Gift vouchers are valid for 3 years. Vouchers cannot be refunded for cash.
Go to your account page and press “Forgot My Password”. This will prompt you to add you email address, after entering, press submit. You’ll receive an email with steps to change your password.
When purchasing your CAMILLA you are provided with matching crystals and embellishments enclosed in the swing tag. Please keep the swing tag as we may be not be able to source replacement embellishments upon request as our necklines/embellishment details change each season.
Unfortunately, we cannot accept returns from David Jones or CAMILLA stockists and vice versa. They purchase their stock from CAMILLA and once dispatched they are managed by the stockist business.
As David Jones and stockists have different inventory systems our CAMILLA Angel’s unfortunately cannot check the stock they have available. We suggest that you call the store direct. Click here to see our stockist locations.