Frequently Asked Questions

Frequently Asked Questions

HOW DO I SIGN UP FOR CAMILLA NEWS?

Signing up for CAMILLA news allows you to hear about new arrivals, special promotions, styling news and more. Just head to the bottom right of our website to the 'Join The Tribe', enter your email and click join!

THE CAMILLA I WANT HAS GONE FROM YOUR SITE?

If the product is no longer listed on our website it has sold out. Please contact our Customer Care Team who will attempt to locate your CAMILLA from one of our boutiques. 

WHAT DELIVERY SERVICES DO YOU OFFER?

We offer Express and Standard shipping for Australian customers and standard shipping for our New Zealand customers. Orders over a certain amount can receive free shipping! Click here for more shipping information.

I NEED TO CHANGE/CANCEL SOMETHING ON MY ORDER. HOW DO I DO THAT?

If you’ve order something that you wish to change or cancel, you will need to wait for the delivery of your order, check our returns policy and follow our easy return steps here.

HAS MY ORDER BEEN SHIPPED YET?

Once your order has been shipped you will receive an email with tracking details. You can also check the status of your order by logging into your account. Click here to login to your account.

HOW DO I RETURN MY ORDER?

Returning is easy. Check our returns policy and the steps to return your item here. Please note our returns policy for Retail Boutiques and eBoutique vary. 

DO YOU HAVE CAMILLA STORES?

We have many CAMILLA stores around Australia filled with CAMILLA Angels ready to introduce you to the tribe and discover your style in the world of CAMILLA. Find your CAMILLA boutique here.

We currently don’t have any CAMILLA boutiques internationally however we have stockists in many countries around the world. Find your CAMILLA stockist here.

WHERE ARE MY EBOUTIQUE CREDITS AND HOW CAN I USE THEM?

eBoutique credits can be found on your CAMILLA account and can be applied to your order in the checkout. Log in to your account here.

HOW DO I BOOK A STYLING APPOINTMENT?

CAMILLA boutiques offer personal styling sessions with our CAMILLA Angels who are ready to introduce you to the tribe and discover your style in the world of CAMILLAStyling sessions offer help with styling an outfit, bridal services, special occasions or just assistance with new ways of styling your CAMILLA.

Click here to schedule a styling appointment in-store at a CAMILLA boutique. Alternatively visit our Style Guide or contact our Customer Care Team for any over the phone advice. 

DO YOU DO LAYBYS?

CAMILLA boutiques offer layby’s. All laybys are valid for 4 weeks and require a 20% deposit. The eBoutique doesn’t offer this service.

HOW DO I LOOK AFTER MY CAMILLA?

CAMILLA offers a wide range of product each with individual care instructions. 

Click here for more information on caring for your CAMILLA piece.

CAN I PURCHASE A GIFT VOUCHER?

CAMILLA currently only offers gift vouchers in-store at a CAMILLA boutique. Gift vouchers are valid for 6 months. Vouchers cannot be refunded for cash.

I DON’T KNOW MY PASSWORD

Go to your account page and press “Forgot My Password”. This will prompt you to add you email address, after entering, press submit. You’ll receive an email with steps to change your password.

WHERE CAN I GET SPARE CRYSTALS?

When purchasing your CAMILLA you are provided with matching crystals and embellishments enclosed in the swing tag. Please keep the swing tag as we may be not be able to source replacement embellishments upon request as our necklines/embellishment details change each season.

CAN I RETURN MY CAMILLA PURCHASE FROM DAVID JONES TO A CAMILLA BOUTIQUE OR VICE VERSA?

Unfortunately, we cannot accept returns from David Jones or CAMILLA stockists and vice versa. They purchase their stock from CAMILLA and once dispatched they are managed by the stockist business.

CAN CAMILLA BOUTIQUES CHECK IF SOMETHING IS IN STOCK IN DAVID JONES OR STOCKISTS?

As David Jones and stockists have different inventory systems our CAMILLA Angel’s unfortunately cannot check the stock they have available. We suggest that you call the store direct. Click here to see our stockist locations. 

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