Items purchased from the CAMILLA e-boutique may be returned for a refund.
The refund will be issued back to the original method of payment used at checkout, provided that the conditions in this policy are met.
There are no exchanges on items purchased from the CAMILLA eBoutique.
Online Purchases: Items purchased online (excluding FINAL SALE items) may be returned to one of our Boutiques* for a refund to the original payment method or sent back to the CAMILLA Returns Facility via the Returns Portal. Any returns which have already been refunded through Refundid cannot be returned to a boutique.
*All CAMILLA Boutique purchases and eBoutique purchases are not able to be returned to our CAMILLA Outlet Boutiques.
If you are entitled to a refund, your refund will be returned to the original payment method. For credit or debit card, the cardholder and the same card are required.
Processing of refunds can take up to 5 business days to show on your account due to varying processing times between payment providers.
In-boutique purchases can be returned to any CAMILLA Boutique within 14 days of purchase date.
The refund will be issued back to the original method of payment used at checkout, provided that the conditions in this policy are met.
Sale items purchased from a CAMILLA Boutique are considered FINAL SALE, unless the item is assessed to have a manufacturing fault.
*All CAMILLA Boutique purchases and eBoutique purchases are not able to be returned to our CAMILLA Outlet Boutiques.
All purchases made from our Outlet Store are considered FINAL SALE – NO EXCHANGES – NO RETURNS.
If you are entitled to a refund, your refund will be returned to the original payment method. For credit or debit card, the cardholder and the same card are required.
Processing of refunds can take up to 5 business days to show on your account due to varying processing times between payment providers.
All Sale items purchased from a CAMILLA Outlet Boutique are considered FINAL SALE – NO EXCHANGES – NO RETURNS. Unless the item is assessed to have a manufacturing fault.
Full Priced items purchased from a CAMILLA Outlet Boutique may be returned to the CAMILLA Outlet Boutique that they were originally purchased from within 14 Days of purchase.
All CAMILLA Boutique purchases and eBoutique purchases are not able to be returned to our CAMILLA Outlet Boutiques.
For Full Priced Outlet Boutique purchases, returns may be accepted when:
· Goods are returned within 14 days
· Proof of purchase is provided (transactional receipt or invoice)
· Items are in their original condition, meaning that:
o All tags are still intact
o Items are in their original packaging
o Items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches)
o Swimwear must have the hygiene seal intact and the item must be in original condition
The following items are non-refundable/exchangeable due to health restrictions: lingerie, intimates, jewellery and facemasks.
If you are entitled to a refund, your refund will be returned to the original payment method. For credit or debit card, the cardholder and the same card are required.
Processing of refunds can take up to 5 business days to show on your account due to varying processing times between payment providers.
(Applies to both Online & In Store)
Due to their nature or hygiene restrictions, CAMILLA cannot refund or return the following items:
Wallpaper
FAULTY RETURNS POLICY
CAMILLA will only offer refunds if the item is assessed to hold a manufacturing fault. ‘Faults or damage’ that have been caused by the wearing of or caring for the garment incorrectly will not be considered faults.
If an item is assessed and considered faulty, CAMILLA offers a number of suitable solutions:
· A repair or replacement of the product, where possible.
· A store credit, or;
· A refund of the original purchase amount.
Please note: Faulty items can only be accepted provided the item is returned within a reasonable time, being 6 months from date of purchase and with proof in the form of original receipt or invoice.
GENERAL LIMITATIONS
· Unfortunately, we cannot accept returns from David Jones or CAMILLA stockists.
· Please try on shoes on soft surfaces before they are worn. CAMILLA will not accept shoes returned with sole markings or scratches. The original packaging must be returned with the shoes.
· We reserve the right to examine any item or send to our Head Office for further assessment.
· We do not refund on slight irregularities or variations, as they are not to be regarded as defects.
Due to varying processing times between payment providers, online returns may take 5-7 business days to process into your account. You will receive an email from CAMILLA Customer Care when your refund has been processed.
During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.
For New Zealand Returns, please click CAMILLA Returns to submit your return request.
CAMILLA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by CAMILLA.