We are currently experiencing some delays with our returns. Rest assured, our Angels are working hard behind the scenes to ensure your return is processed as quickly as possible.

At CAMILLA, we pride ourselves on our luxurious designs, intricate embellishments, and quality craftsmanship. Please find our return policies for our Online, In-Store and Faulty Items below. Keep in mind that items purchased from a CAMILLA stockist — such as David Jones — must be returned to the stockist they were originally purchased from. This includes faulty returns.

ONLINE RETURNS POLICY

Items purchased from the CAMILLA e-boutique may be returned for a refund given the following conditions are met. We do not exchange at this point in time.

• Goods are returned within 14 days (returns outside of this period are held to CAMILLA discretion)
• Proof of purchase is provided (transactional receipt or invoice)
• Items are not marked as FINAL SALE - NO EXCHANGES - NO RETURNS
• Items are in their original condition, meaning that:
• All tags are still intact;
• Items are in their original packaging
• Items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches).
• Swimwear must have the hygiene seal intact and the item must be in resalable condition.

Non Refundable Items

Due to their nature or hygiene restrictions, CAMILLA e-boutique cannot refund the following items:

• Hosiery
• Lingerie, intimates and undergarments
• Earrings and jewellery
• Surfboards
• Face masks
• Gift cards
• Wallpaper

Swimwear cannot be returned if hygiene seal is not intact, or if the item is assessed to be unfit for resale by CAMILLA for hygiene reasons. All swimwear must be tried on over your own underwear to maintain its hygiene.

Please refer to our specific e-Warehouse returns policy for all CAMILLA Online Warehouse purchases.

Final Sale Items

Items marked as FINAL SALE - NO EXCHANGES - NO RETURNS are not eligible to be returned or exchanged for any reason. 

HOW TO RETURN ONLINE

• Ensure all return conditions listed above have been met.
• Submit your return via CAMILLA Returns
• You will be issued a Return Authorisation Number. Please write the Return Authorisation Number on your return form to be included in your return parcel.
• To return your parcel, print your return postage label online here: CAMILLA Returns Form

Due to varying processing times between payment providers, online returns may take 5-7 business days to process into your account. You will receive an email from CAMILLA Customer Care when your refund has been processed.

During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.

For New Zealand Returns, please click CAMILLA Returns to submit your return request. Return Shipping charges are non-refundable and charges for returned items are the responsibility of the customer.

CAMILLA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by CAMILLA.

IN STORE RETURNS POLICY

In-store purchases can be returned to any CAMILLA Boutique within 14 days of the purchase date. Our Boutique Angels will assess, and process your return if your item(s) are in line with the conditions outlined in the online returns section.

Online purchases: Full-priced items purchased online may be returned in-store for a refund to the original payment method. Any returns which have already been refunded through Refundid CAN NOT be returned to store. 

Full Priced Items: Full-priced items purchased in-boutique may be exchanged or returned for a full-refund. 

Sale Items: ‘Sale’ or ‘Markdown’ items cannot be returned for change of mind.

Non Refundable & Non Exchangeable Items

Due to their nature or hygiene restrictions, CAMILLA Retail Boutiques cannot refund or return the following items:

• Swimwear
• Hosiery
• Lingerie, intimates and undergarments
• Earrings and jewellery
• Surfboards
• Face masks
• Gift cards

FAULTY RETURNS

Both CAMILLA Retail Boutiques and the CAMILLA e-boutique accept faulty items. Faulty returns are determined at the sole discretion of CAMILLA.

• Minor faults: Where possible, we may elect to repair the product
• Major faults: Choose to receive: 
• a replacement product
• a refund of the original purchase amount (except if the original purchase was made using a credit note)

CAMILLA may only offer you an exchange (in-store only), repair or refund if the following conditions are met.

• Goods are returned within 6 months of the purchase date
• Proof of purchase is provided (transactional receipt or invoice)
• Upon assessment by CAMILLA:
• The item is considered faulty
• The item holds a manufacturing fault
• For online purchases, the item varies significantly to the CAMILLA e-boutique description and/or images
• For online purchases, the item delivered is not the item that was ordered

CAMILLA will not offer return or repair for items where fault or damage has been caused by the wearing of, or incorrect caring for, the item. 

CONSUMER GUARANTEES

Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and this Policy and in relation to the CAMILLA e-boutique, any terms of use and purchase specified on the website.

If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Amendment

This Policy may be amended from time to time by CAMILLA, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check CAMILLA’s current Terms, before making any purchase. Our agents, employees and third parties do not have authority to change the Terms.

OUR CONTACT DETAILS

If you have any questions related to our returns policy, contact us to connect with our Customer Care Team.