Shipping Information
These delivery terms apply to purchases from au.camilla.com
For information on our returns policy please refer to our CAMILLA Returns Policy page.
Click & Collect is a Free service, available at selected CAMILLA retail boutiques in Australia with the exception of our Sydney Airport boutique. Please allow up to 4 business days for your order to be ready for collection. For more information please refer to our Click & Collect page.
CLICK & COLLECT
SHIPPING TIMES
For deliveries within Australia we use an Australia Post courier for express and standard deliveries. Delivery times are listed in the Delivery Table and are an estimate only. By accepting our terms and conditions upon placing your order you agree that CAMILLA is not liable for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area. This Delivery Table may be updated at our discretion at any time where necessary.
NEW ZEALAND
For deliveries to New Zealand we use DHL courier service for shipping of standard orders. Delivery times are listed in the Delivery Table and are an estimate only. By accepting our terms and conditions upon placing your order you agree that CAMILLA is not liable for any delay in delivery. This Delivery Table may be updated at our discretion at any time where necessary.
From 1st December 2019 New Zealand customers will no longer pay import duties for orders under NZ$1000. For orders over NZ$1000 New Zealand Customs Service will continue to collect import duties and GST. This must be paid by the recipient directly to the New Zealand Customs Service before the parcel is released for delivery. CAMILLA is not responsible for and will not reimburse any of these charges and duties incurred.
CANCELLING AN ORDER
Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order please refer to our Returns Policy.
LATE DELIVERIES
We make every attempt to deliver goods within the estimated time frame however, we will not accept any responsibility or liability for any late deliveries and may vary from product to product. From time to time we may post a notice on our website informing of a shipping black out period.
For out of stock items please refer to our Terms & Conditions.
PARTNER SHIPPING TIMES
Some products on the CAMILLA website are shipped directly from third-party partners and will arrive separately if ordered with other items. Delivery times may be different to standard time frame due to location and process of the third-party partner. Please see below estimated time frames for our current partners.
Bedding - Linen House
Estimated Delivery Time: Please allow 1-2 weeks. Once your item has been shipped you will receive an email with tracking details.
Returns: Visit our Returns Page.
Wall Paper - Materialised
Estimated Delivery Time: Made to order within 1-2 weeks of purchase. Once your wall paper is ready for shipment you will receive an email with tracking details.
Returns: Visit our Returns Page.
DELIVERY DURING CAMILLA SALE PERIODS
During any CAMILLA SALE period, orders are subject to delay due to the sheer volume of orders received within these periods. We apologise in advance for any inconvenience this may cause. Our warehouse team receive a large amount of orders during sale periods which will impact the time we can dispatch orders and get them to you. Please allow an additional 5 business days for dispatch of your order during this time. Once your order has been shipped, normal shipping times apply.
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